Courses by Speaker (Vrla, Kelli)

Learn the art of constant flexibility and unleash your power to survive and thrive with a high “AQ” (Adaptability Quotient)! This course will show attendees how to handle change in their own world, as well as lead change in their organization. Kick-start the productivity meter and recognize when you’re moving forward or in circles in the Change Cycle. Attendees will learn real-life remedies for real-life challenges! Learning Objectives: ›› Understand why you instinctively resist change ›› Discover the keys to overcoming resistance to change ›› Learn how to stay resilient and laser-focused during any change ›› Motivate yourself and your team to embrace and optimize change Recommended Audiences: A, D, H, O, THandouts are available for this course. Download them at http://tinyurl.com/ydc13handouts

Is ADD invading your workplace? Ever wonder if the person you hired is the same one you interviewed? This course will help people understand and commit to the job they signed on to do. Attendees will learn how to energize themselves and their team! Learning Objectives: ›› Set expectations of job standards ›› Walk away with a hit-the-ground-running action plan to put to work immediately ›› Learn how to give feedback tactfully and effectively ›› Help your employees understand the top priorities of your practice ›› Incentivize that “wow service” internally and externally ›› Get your team to own the jobs they’ve signed on to do Recommended Audience: A, D, H, O, THandouts are available for this course. Download them at http://tinyurl.com/ydc13handouts