Yankee Dental Congress





A Step-by-Step Guide to Running a Successful Dental Practice
Yankee has teamed up with Pride Institute and Tufts University Dental Continuing Education to provide today’s dentists with a comprehensive, hands-on training of the practice management skills necessary for professional success. Together, we are offering a 9-day practice management continuum program. The program will be kicked-off at a two-day event at Yankee Dental 2018.

Receive Free Registration for Yankee 2018 & 2019

Participants in this highly interactive program will master the processes and tools required to unleash the potential in your team, elevate your leadership capabilities, strengthen your practice’s performance and sustain a competitive advantage.  Our goal is to provide you with the skills and knowledge necessary to ensure your professional success, no matter what challenges come your way.

This program involves individual and group coaching, includes extensive reference materials, and is comparable to yearlong practice management programs offered by most major consulting companies. Our goal is to provide you with the skills and knowledge necessary to ensure your professional success, no matter what challenges come your way.

Amy Morgan, CEO of Pride Institute. Amy began as a consultant at Pride in 1993, working under the direction of Dr. Jim Pride. She became CEO in 1999, and since Dr. Pride’s passing in 2004, has continued to honor his contributions and core values while implementing contemporary solutions for today’s dental practices. Amy is a contributor to most major dental publications, has lectured extensively throughout North America and Europe, and has worked with Tufts Dental on several occasions to help provide graduates for professional success.

Course participants will receive:

  • 9 days of hands-on workshops  
  • Up to 6 hours of group and individual coaching, to help you implement solutions in your practice
  • Access to Pride’s “Consultant at a Click” trouble shooting service
  • Reference Materials
    • Pride’s “Building Blox” self-guided tutorials on all operational systems 
    • Pride’s Team Performance managerial tools
    • Extensive course materials for ultimate implementation

Graduates of this continuum program will be equipped to:

  • Strategically plan for a professional life that provides the lifestyle and results you had hoped to achieve
  • Run a professional dental office profitably and efficiently
  • Hire, train, coach and compensate a dental team to be self-directed and excellent
  • Organize practice systems (scheduling, finance, marketing, treatment presentation, continuing care) for best outcomes and results
  • Manage the patient experience in order to create loyal ”raving fan” patients who become ambassadors for your practice

Overall Learning Objectives:

  • Develop your business acumen in order to achieve success in your practice against any and all challenge ( insurance, corporate dentistry, competition and the economy)
  • Review the most essential components of successful practices and learn to customize the best practice models based on your vison, value and strategic goals
  • Improve your ability to market your practice and yourself through online and social marketing
  • Develop an annual planning process to prepare you for success
  • Create your staff management Tool Chest in order to inspire Peak Performance
  • Implement the Best practice Systems Models to improve productivity, efficiency and patient care
  • Integrate coaching, counselling and management strategies that inspire self-direction
  • Inspire Loyal and committed patients who rise above insurance mind-set, who becoming ambassadors to your care 


The Vision-Based Practice: Creating Your Culture 
Wednesday & Thursday, January 24 - 25, 2018 
9:00 am - 5:00 pm

002WL Member: $4,800 
003WL Nonmember: $5,800

Learning objectives:

  • Principles of organizational development and establishing your foundation for organizational growth
  • Your values assessment as it relates to your Vision/Philosophy statement
  • Creating your Management Tool Chest
    • employee policy handbook
    • job descriptions and
    • essential HR requirements
  • How to enroll your team in the new culture 

Continuum Program Dates & Locations:

Friday, May 18 & Saturday, May 19, 2018
9:00 am - 5:00 pm

The Strategic Practice: Managing Your Business
Tufts University School of Dental Medicine

Learning objectives:

  • Proactively plan for your future in dentistry ( How to raise above insurance mind-set corporate dentistry and anything else that gets in your way)
  • SWOT/Force Field Analysis of your practice
  • Evaluate confidential team questionnaire summaries for continuous improvement
  • Learn to Manage by Statistics
  • The Pride Annual Planning Process
  • Applying the Principles of Kaizen to inspire continuous improvement and growth
  • Learn team compensation models that inspire commitment and personal growth

Friday, August 17 & Saturday, August 18, 2018
9:00 am - 5:00 pm

The Dentist as Master Coach: The Keys to Winning the Hearts, Minds and Talents of Those You Lead
Tufts University School of Dental Medicine

Learning objectives:

  • Build your personal and professional skills for “next level” success
  • The key skills in Coaching and counseling your performers
  • Situational leadership as it applies to creating a learning environment
  • Growth conference and salary reviews
  • How to Hire the right team
  • What to do when it’s a role/person miss-match

Friday, October 26 & Saturday, October 27, 2018
9:00 am - 5:00 pm

The Emotionally Intelligent Dentist: Advanced Techniques to Create a Culture based on Honesty, Integrity, Authenticity and Personal Growth
Tufts University School of Dental Medicine

Learning objectives:

  • Creating a culture based on Emotional Intelligence vs IQ and engage in richer conversations with employees that lead to more honest, healthy relationships and on-the-job change
  • The key elements of Motivational Interviewing for both patients and team
  • How to handle conflict in a positive and productive way
  • Apply coaching and counseling skills with employees who are having a performance shortfall
  • Learn how self-insight and feedback affect perceptions of you as a leader

Wednesday, January 30, 2019
9:00 am - 5:00 pm

The Organized Practice: Organize and Manage Systems
Yankee Dental Congress 2019 

Learning objectives:

  • Review your systems diagnostic
  • Best practice models for: Scheduling, Financial Arrangements, Insurance, Continuing Care, Treatment presentation and Verbal skills
  • Creating a Marketing calendar and strategy that opens up new patient flow and conversion
  • Implementing effective meetings: huddles and monthly meetings
  • Innovative problem solving techniques to support continuous improvement and growth in your practice.
  • Learn about  your team and your patients though DISC personality profiles
  • Customer Service: lessons from Disney and the Ritz!
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