The Morning Team Huddle: How to Produce a Memorable Daily Show

  • Thursday 1/30/2020
  • Time: 9:00 am - 12:00 pm
  • Course Code: 111TL
  • Cost: $99
  • Room Location: BCEC Room 210 A
  • Credits: 3 CE Hours
speaker
Lisa Knowles, DDS is a dentist and owner of Haslett East Lansing Dental Health and Wellness in East Lansing, MI. She speaks nationally and writes for numerous dental publications.

From hiring the right actors to collecting at the box office this course is for the whole dental team. Patients watch us as if we are onstage. Knowing how to create a showstopping patient experience is crucial. The instructor takes a deep look into interpersonal communication, marketing, and the business side of running your own show. Her background in communication and small business helps her see patient care through a different lens, and she teaches you how to do the same to make your days run as smoothly as a Broadway show! Attendees will ultimately become part of the show and take back memorable concepts for the entire team.

After this course attendees will be able to:
  • Determine how to get the dental team to function more cohesively with less stress
  • Integrate an excellent patient experience
  • Recognize the importance of presenting financial information in a friendly and interesting manner
  • Establish marketing plans to increase efficiency
  • Identify how to use improv skills when discussing treatment plans
*Tuition includes a buffet breakfast beginning at 8:30 am.
Recommended Audience: Assistant, Dentist, Hygienist, Office

The CareCredit grant has been applied to this course.


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