- Saturday 1/29/2022
- Time: 8:30 - 10:30 am
- Course Code: 616SL
- Cost: $59
- Credits: 2 CE Hours
Office Manager: Your First Line of Defense!
Teresa Duncan, MS is founder and president of Odyssey Management, Inc. and a fellow of the American Association of Dental Office Management. She consults and lectures internationally on insurance and practice management issues.
The role of dental office manager has evolved past the role of team cheerleader and resident friendly face. Today’s administrator must protect the practice against all threats – both external and internal. This course will address the many ways a practice can come under fire and how the progressive office manager can best evolve to meet these challenges.
- Explore which regulatory issues you need to monitor
- Understand why patients can and will surprise you
- Recognize how patients can pose problems to the practice
- Identify ways to ensure your team members do not turn into liabilities
- Develop a game plan to assess your own defensive line
Recommended Audience: Dentist, Office