The Dental Auxiliary's Recipe for Patient Acceptance

  • Thursday 1/27/2022
  • Time: 2:00 - 5:00 pm
  • Course Code: 155TE
  • Cost: $125
  • Room Location: BCEC Room 158
  • Credits: 3 CE Hours
Ellen Gambardella, CDA is the former director of dental assisting at the Minuteman School of Applied Arts and Sciences, as well as a national speaker and educator.
Gregory Wu, DMD currently owns Emerson Dental, a Multi-Specialty practice in Westford, MA and Bedford, MA. He has embraced digital technology having integrated both Sirona CBCT and CEREC Primescan. His practice has a strong focus on the patient experience, and has won Reader Choice Awards, Angie Super Service Awards, and over a hundred 5 star google reviews.

Patient acceptance is determined by more than the dentist’s communication and clinical skills. The assistant, hygienist, and front desk staff play an important role as to whether a patient accepts or rejects the treatment plan. The team approach for educating patients on treatment options, choosing the right words, earning patient trust, and being a value driven practice renders a higher case acceptance. This course includes role playing scenarios that invite attendees to learn the basic techniques for getting patients to say “yes.” It is especially helpful to individuals new to the profession and to those wanting a refresher.

After this course attendees will be able to:
  • Understand the significance of supporting the treatment plan
  • Speak the same language as the doctor
  • Recognize ways to help patients accept the case by using the right words
  • Identify verbal and nonverbal cues from patients
  • Improve your customer service and communication skills

*Attendees must bring a copy of the handout for this course.

Recommended Audience: Assistant, Dentist, Hygienist, Office

Handouts are available for this course. Download Now

Supplies Needed: Must bring course handout.