OMG I Got A Bad Review: What Should I Do?

  • Saturday 1/29/2022
  • Time: 10:00 am - 12:00 pm
  • Course Code: 690SL
  • Cost: No Charge
  • Credits: 2 CE Hours
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speaker
Leonard Tau, DMD is a dentist, consultant, speaker, and practice owner. He lectures nationally and internationally on internet marketing, social media, and reputation marketing.

Every dental practice has seen a patient leave a bad review online on Google, Yelp, Facebook, or one of the other 120 websites that collect and republish feedback from your patients. A perfect dental practice isn't one with perfect reviews, it is one that deals with reviews perfectly. One of the most common questions dentists and their teams have is what do they do when they receive a bad review from a patient. Many feel like they are being attacked and their emotions vary from anger to embarrassment and perhaps some as even depression but don't worry negative reviews are going to happen. The patient may be having a bad day, a team member said the wrong thing or the insurance did not pay as much as expected and thus the patient owed more than you anticipated. One negative reviews isn’t going to shut down your practice, but the way you handle negative reviews will set the stage in moving forward and improving your practice’s customer service and online reputation.  In this course attendees will learn techniques to help solve negative reviews, earn better reviews, increase production. and get more new patients.  

After this course attendees will be able to:
  • Understand why online reputation is important
  • Identify how online review websites work
  • Handle negative reviews
  • Determine how to create systems in your office to get patients to leave feedback for you
  • Recognize how to monitor and manage your online reputation
Recommended Audience: Dentist
Ambient Noise Disclaimer: Please note that this course will be held on the Exhibit Hall Floor and will be subject to ambient noise.
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