What Are They Doing Up There? A DA's Admin Guide

  • Friday 1/28/2022
  • Time: 2:00 - 4:00 pm
  • Course Code: 470RL
  • Cost: $59
  • Credits: 2 CE Hours
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speaker
Teresa Duncan, MS is founder and president of Odyssey Management, Inc. and a fellow of the American Association of Dental Office Management. She consults and lectures internationally on insurance and practice management issues.

Our current work environment features more crossover between clinical and administrative duties than ever before. But what if you're not quite sure what goes on 'up there'? Let's pull back the curtain so you can be aware of not only administrative duties but how some may enhance your professional assisting career. We'll review business metrics, the patient hand-off and why assistants are more valuable than ever for amazing patient care.

After this course attendees will be able to:
  • Discover the patient workflow before they land in your chair
  • Know which metrics are tracked regularly
  • Identify information collected by admin team that can best help dental assistants
  • Review administrative tasks that could help you be a more efficient assistant
  • Describe ways to improve the patient handoff
  • Assess if your clinical skillset can benefit your growth in a dental office


Recommended Audience: Assistant

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