What Are They Doing Up There? A DA's Admin Guide

  • Friday 1/28/2022
  • Time: 2:00 - 4:00 pm
  • Course Code: 470RL
  • Cost: $59
  • Room Location: BCEC Room 204 B
  • Credits: 2 CE Hours
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Michelle Affanato, has worked in many different dental positions over her 30-year career. She understands both clinical and administrative challenges due to her various roles. This invaluable understanding helps her to effectively guide dental teams through obstacles to celebrate achievements.

Our current work environment features more crossover between clinical and administrative duties than ever before. But what if you're not quite sure what goes on 'up there'? Let's pull back the curtain so you can be aware of not only administrative duties but how some may enhance your professional assisting career. We'll review business metrics, the patient hand-off and why assistants are more valuable than ever for amazing patient care.

After this course attendees will be able to:
  • Discover the patient workflow before they land in your chair
  • Know which metrics are tracked regularly
  • Identify information collected by admin team that can best help dental assistants
  • Review administrative tasks that could help you be a more efficient assistant
  • Describe ways to improve the patient handoff
  • Assess if your clinical skillset can benefit your growth in a dental office

Recommended Audience: Assistant