Have Them at Hello: Unscripted Phone Skills for the Exceptional Practice

  • Thursday 1/26/2023
  • Time: 2:00 - 5:00 pm
  • Course Code: 149TL
  • Cost: $125
  • Room Location: BCEC Room 104 A
  • Credits: 3 CE Hours
Katherine Eitel Belt, is president of Katherine Eitel & Associates, a practice management company in Temecula, CA, a trainer and dental consultant with over 20 years in the industry, and a national speaker.

Throw out those old, tired scripts! You can be amazingly effective and still be YOU! In this high-energy course, the instructor will, share four simple yet innovative steps to polish your telephone skills and improve your results. Discover how to create consistency of message without using a script and increase productivity tomorrow with incoming new patient calls, including price shoppers and insurance callers. Attendees will learn to use a call evaluation process that can make a true, positive difference and accelerate your team training. With conversion rates hovering around 35% and 40% of calls going unanswered in the average dental office, the lost revenue and opportunities are staggering. Whether you are a referral-based practice or market externally, this course will dramatically improve your success in converting more calls to appointments, increasing your marketing ROI, and cementing your reputation as a practice with extraordinary patient service.

After this course attendees will be able to:
  • Apply a four part new patient call framework instead of a script
  • Identify how to handle difficult callers with ease
  • Implement a call evaluation and training program your team will love
  • Assess your results accurately
Recommended Audience: Office
This Course will be audiotaped.

Handouts are available for this course. Download Now

The CareCredit grant has been applied to this course.

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