The Dental Auxiliary’s Recipe for Patient Acceptance

  • Friday 1/27/2023
  • Time: 9:00 am - 12:00 pm
  • Course Code: 414RH
  • Cost: $260
  • Room Location: BCEC Room 161
  • Credits: 3 CE Hours
Ellen Gambardella, CDA is the former director of dental assisting at the Minuteman School of Applied Arts and Sciences, as well as a national speaker and educator.
James Kostas, DMD received his DMD at Tufts University School of Dental Medicine and furthered continued his education with a residency in General Dentistry at Brigham and Women’s Hospital in Boston, MA. Dr. Kostas is the former clinical instructor of Oral Pathology, Radiology, and Medicine at Tufts University School of Dental Medicine and the formal clinical instructor of Operative Dentistry at the Harvard School of Dental Medicine. He currently maintains his private practice, Complete Dental Care in Burlington, MA.

Patient acceptance is determined by more than the dentist’s communication and clinical skills. The assistant, hygienist, and front desk staff play an important role as to whether a patient accepts or rejects the treatment plan. The team approach for educating patients on treatment options, choosing the right words, earning patient trust, and being a value driven practice renders a higher case acceptance. This course includes role playing scenarios that invite attendees to learn the basic techniques for getting patients to say “yes.” It is especially helpful to individuals new to the profession and to those wanting a refresher.

In this course attendees will:
  • Review the significance of supporting the treatment plan
  • Recognize how to speak the same language as the doctor
  • Explore ways to help patients accept the case by using the right words
  • Identify verbal and nonverbal cues from patients
  • Improve your customer service and communication skills
Recommended Audience: Assistant, Hygienist
Supplies Needed: Pen or Pencil for Notes.