Fearless Patient Conversations

  • Friday 1/27/2023
  • Time: 2:00 - 4:00 pm
  • Course Code: 498RL
  • Cost: $75
  • Room Location: BCEC Room 210 C
  • Credits: 2 CE Hours
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Teresa Duncan, MS with over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.

We know that patients usually wait until the doctor leaves the room to ask the hardest questions! This course will help you to become more comfortable when discussing your patient's care. The ideal case presentation should relax the patient and not be a source of stress for you! A discussion on financial arrangements will help you to handle the money issues with a smile.

After this course attendees will be able to:
  • Effectively communicate treatment needs
  • Use verbal skills to help you overcome the most common patient objections
  • Understand why solid financial arrangements are essential to case acceptance
Recommended Audience: Assistant

Handouts are available for this course. Download Now