High Impact Communication: Words to Use and Words to Lose

  • Saturday 1/28/2023
  • Time: 1:00 - 4:00 pm
  • Course Code: 643SL
  • Cost: $125
  • Room Location: BCEC Room 204 A
  • Credits: 3 CE Hours
Lois Banta, is CEO, President and Founder of Healthcare Enterprises, Inc., a company that specializes in all aspects of dental practice retreats and lectures. Lois has over 45 years of dental experience and consults and speaks nationally and internationally. She is the CEO of The Speaking Consulting Network, and a member of several professional organizations.

Have you ever felt as though your communication wasn’t effective? In this course attendees will learn failsafe ways to communicate with patients, office team, and each 

other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling. 

After this course attendees will be able to:
  • Implement effective communication guidelines for scheduling and reducing open time
  • Discuss financial arrangements
  • Communicate when you collect from patients and insurance companies
  • Develop treatment plans, diagnoses, etc.
  • Manage handoffs from clinical staff to administrative staff and vice versa
  • Identify how to turn patient needs into wants at key communication moments
Recommended Audience: Assistant, Dentist, Hygienist, Office

Handouts are available for this course. Download Now

The CareCredit grant has been applied to this course.

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