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Yankee Dental Congress

 

JANUARY 31 - FEBRUARY 2, 2019

BOSTON CONVENTION & EXHIBITION CENTER

Communication Skills That Wow and Get Results

  • Friday 1/26/2018
  • Time: 2:00 - 5:00 pm
  • Course Code: 465RW
  • Cost: $105
  • Room Location: Westin Waterfront Burroughs
  • Credits: 3 CE Hours
SORRY, THIS COURSE IS SOLD OUT!
speaker
Debra Engelhardt-Nash, is an international seminar leader and practice management expert. She is the cofounder of the Nash Institute.
Studies indicate that 70% of our communication is achieved non-verbally and is more accurate than the words we use. Imagine the impact on patients when we combine the right body language, tone of voice, facial expression, and words to communicate our practice goals and treatment objectives to the clients seeking our care. The dental team can have great influence on the way the patients perceive the quality of care being provided. This course will explore how we can genuinely improve our communication effectiveness to increase patient satisfaction and practice growth.
 

Learning Objectives:

  • Review how to interview new patients
  • Identify language formulas for every situation
  • Improve telephone techniques to increase impact
  • Understand how to endorse the doctor and the practice in patient conversation
  • Discover the important questions to ask patients
Recommended Audience: Assistant, Dentist, Hygienist, Office, Technician

Handouts are available for this course. Download Now

The CareCredit grant has been applied to this course.


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