Connect. Convert: How AI and Empathy Drive Case Acceptance
Saturday, January 31, 2026
10:00 am – 12:00 pm
Course Code:
844SL
Credits:
2
CE Hours
In today’s competitive dental landscape, improving case acceptance rates involves more than clinical expertise—it requires trust-building, effective communication, and leveraging artificial intelligence (AI) to engage patients. This presentation explores the psychology of patient decision-making, emphasizing the crucial first 30 seconds of interactions, and highlights the power of empathetic, warm communication to create a strong patient-provider bond. We’ll also cover AI tools such as automated follow-ups, treatment plan visualizations, and predictive analytics to elevate patient education and boost treatment acceptance. By blending genuine human connection with innovative technology, dental professionals can deliver exceptional patient experiences and drive better business outcomes.
Speakers
After this course attendees will be able to:
- Understand the key psychological factors that influence dental case acceptance
- Implement communication techniques that build trust and rapport with patients
- Identify strategies to create a positive first impression that enhances patient comfort and confidence
- Explore how artificial intelligence tools can support treatment planning, education, and follow-up
- Apply a blended human-tech approach to boost case acceptance and long-term patient loyalty
The Weave grant has been applied to this course.
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP