Culture: How Do Your Patients Feel When They Leave Your Office
Thursday, January 29, 2026
9:00 am – 12:00 pm
Course Code:
413TL
Room:
MCEC Room 107 C
Cost:
$130
Credits:
3
CE Hours
When you complete the phrase “A Receptionist, a Patient and a Delivery Person Meet in Your Lobby… “ does it end in a lame joke?
This Master Class for professional development is fun, fast-paced, interactive, and incredibly informative! Together, we’ll deftly tie the tenets of improvisation to real-world applicability in an incredibly entertaining and thought-provoking way to give you tools and techniques that you can use immediately for creating culture!
Speakers
After this course attendees will be able to:
- Create a sustainable psychologically safe (and fun!) work environment
- Cultivate an environment that enables others to feel comfortable with collaborative decision making
- Employ a strategy for developing culture through “build-in” versus “buy-in”
- Design a plan to keep it going
*The course will entail a mix of experiential learning exercises, thought pieces, and discussions. Please be prepared to spend some time on your feet, participating in group exercises, and laughing a lot!
Handouts are available for this course: Download Now – Handout 1 & Download Now – Handout 2
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP