Leadership Essentials for Office Managers and Team Leads
Friday, January 30, 2026
9:00 am – 12:00 pm
Course Code:
666RL
Cost:
$130
Credits:
3
CE Hours
Strong leadership and management skills is essential for a high performance and high functioning dental practice. This highly interactive course will equip the office manager and team leads with the core skills and tools needed to lead confidently, communicate effectively and support team performance, practice productivity and improved patient experiences. Learn how to manage daily operations, resolve workplace challenges, track performance metrics and inspire a culture of accountability. Whether you're new to the role or looking to sharpen your leadership edge, this course will provide practices strategies you will use immediately.
Speakers
After this course attendees will be able to:
- Understand core responsibilities of office managers and team leads and how their roles impact practice performance
- Identify key performance indicators that drive operational success
- Utilize effective communication techniques to develop exceptional teams
- Develop strategies for overcoming workplace challenges
- Create a personal leadership action plan
- Discover how to coach team members and establish a conflict resolution plan
- Implement an effective growth conference protocol that provides clarity and inspiration
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP