Master High-Impact Internal and External Communication
Friday, January 30, 2026
2:00 – 5:00 pm
Course Code:
642RL
Cost:
$130
Credits:
3
CE Hours
Put traction into the distraction with spot-on communication. In dentistry, every interaction—whether verbal, non-verbal, or written—shapes trust and care. Excel when you communicate with patients and team members to build stronger relationships and improve results.
Speakers
After this course attendees will be able to:
- Overcome communication barriers with patients and team members
- Utilize “Fight Fairly” techniques to resolve conflicts
- Develop non-verbal skills to improve interactions
- Speed read the four key communication styles
- Understand how to handle "The Scary 7" personality types with proven strategies
- Listen actively to expedite solutions
- Use the two magic phrases to avoid getting sucked into arguments
Handouts are available for this course: Download Now
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP