AI Changes the Work: Build the Modern Dental Practice
Friday, January 29, 2027
2:00 – 4:00 pm
Course Code:
680RL
Credits:
2
CE Hours
AI is already changing how dental offices run. The real question is what that means for your team. As technology starts handling the repetitive work, your team has a bigger opportunity and a bigger responsibility. The patient experience is no longer about systems alone. It is about how your people show up in the moments that matter. This session takes a practical look at how to bring AI into your practice without creating chaos or losing the human side of care. We will walk through where AI actually helps, where it does not, and how to build workflows that make your day smoother instead of more complicated. You will see real examples of how small changes in communication, systems, and expectations can improve consistency, reduce stress, and help your team feel more confident in a changing environment. Because at the end of the day, AI might change the work, but your team still defines the experience.
Speakers
After this course attendees will be able to:
- Recognize where AI fits into your daily workflow without adding complexity
- Identify and fix system gaps that are slowing your team down
- Incorporate AI tools to support tasks while maintaining accuracy and oversight
- Apply communication techniques that build trust in a more automated environment
- Decide what tasks to automate and what must stay human to protect the patient experience
The Mango Voice grant has been applied to this course.
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP