Building an AI-Powered Patient Journey That Captures Every Opportunity
Saturday, January 30, 2027
9:00 – 11:00 am
Course Code:
828SL
Credits:
2
CE Hours
In this course, attendees will explore how the patient journey has evolved and why every interaction now plays a role in treatment acceptance. The session will focus on how practices can create more connected, responsive experiences that meet patients where they are. Attendees will examine how AI-supported systems can help ensure communication is timely, consistent, and personalized. The course will highlight how small moments, when handled well, can lead to stronger relationships and better outcomes. Participants will leave with a clear framework for building a patient journey that supports both patient satisfaction and practice success.
Speakers
After this course attendees will be able to:
- Describe the key stages of a modern patient journey from initial contact through treatment acceptance
- Identify how communication timing and channel selection impact patient engagement
- Explain the role of AI in supporting timely and consistent patient interactions
- Evaluate how responsiveness influences patient conversion and retention
- Apply strategies to improve communication across multiple patient touchpoints
- Assess opportunities to reduce missed patient interactions throughout the journey
- Recognize how a structured patient journey can improve overall practice performance
The Weave grant has been applied to this course.
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP