Handling Difficult Patients and Conversations
Thursday, January 28, 2027
8:30 – 9:30 am
Course Code:
440TL
Cost:
$39
Credits:
1
CE Hour
The focus is effective strategies for managing difficult patients. I will share real scenarios involving patient concerns, fears, dissatisfaction along with their insurance limitations. Emphasis will be placed on clear communication and empathy. This course is ideal for front roll treatment coordinators.
Speakers
Learning Objectives:
- Determine how to confidently navigate difficult financial conversations
- Understand strategies to educate patients on insurance limitations
- Apply effective de-escalation skills
- Compare techniques for presenting alternative payment solutions
- Identify approaches for addressing internal team challenges
- Analyze communication methods that balance empathy and authority
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP