Never Miss a “Yes”: Increase Case Acceptance and Get Paid!
Friday, January 29, 2027
10:30 am – 12:30 pm
Course Code:
667RL
Credits:
2
CE Hours
In this course, attendees will examine the critical factors that influence whether patients move forward with recommended care. The session will focus on communication strategies that help reduce hesitation, build trust, and create clarity in patient conversations. Attendees will explore practical approaches to financial discussions that support both the patient and the practice. The course will also highlight the importance of follow-up systems in ensuring opportunities are not lost after the initial visit. Participants will leave with actionable tools to strengthen case acceptance and improve consistency in getting paid.
Speakers
After this course attendees will be able to:
- Identify common barriers that prevent patients from accepting recommended treatment
- Explain how communication style and timing influence patient decision-making
- Apply strategies to build trust and clarity during case presentation conversations
- Evaluate effective approaches for discussing fees and financial options with patients
- Implement follow-up systems that reduce missed treatment opportunities
- Assess how team consistency impacts case acceptance and collections
- Recognize opportunities to improve patient understanding and compliance
The Weave grant has been applied to this course.
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP