Stop Cancellations!: Building and Maintaining a Predictable, Productive Schedule
Thursday, January 28, 2027
2:00 – 5:00 pm
Course Code:
428TL
Cost:
$130
Credits:
3
CE Hours
It’s the perfectly scheduled day and then it all falls apart! Learn the secrets and strategies for helping more of your patients make and keep their commitments. Take a new approach to scheduling in today’s changing consumer environment.
Speakers
After this course attendees will be able to:
- Explain how to overcome the biggest objections to treatment
- Identify scheduling mistakes that invite patients to cancel
- Assess the advantages and limitations of email, text, and phone reminders to identify the most effective communication strategies for dental practices
- Discover what the doctor may be saying that is creating a cancellation problem
- Understand why hygiene patients cancel more often and what you can do to stop it
- Discuss email, text, and phone reminders and determine which is more effective
- Review each team member’s role in helping patients keep their commitments
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP