The Dental Assistant’s Role in Getting Patients to Say YES to Treatment
Thursday, January 28, 2027
9:00 am – 12:00 pm
Course Code:
409TL
Cost:
$130
Credits:
3
CE Hours
Patient acceptance is determined by more than the dentist’s communication and clinical skills. You, the assistant, play a key role as to whether a patient accepts or rejects the treatment plan. The assistant’s approach for educating patients on treatment options, choosing the right words, earning patient trust, and being a value driven practice creates a higher case acceptance rate. This course invites attendees to learn the techniques for transitioning from ordinary to extraordinary patient acceptance.
Speakers
After this course attendees will be able to:
- Understand the significance of supporting the treatment plan
- Utilize a process to help patients want what they need
- Help patients accept the case by using the right words
- Identify verbal and nonverbal cues from patients
- Improve your customer service and communication skills
- Discuss how to respond to patient questions
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP