The Dental Team’s Guide to Successful Patient Conversations
Thursday, January 28, 2027
9:00 am – 12:00 pm
Course Code:
408TL
Cost:
$130
Credits:
3
CE Hours
Throughout a patient's experience in your practice there are pivotal touchpoints where conversations can either build up a patient's perception of value in the treatment or diminish their perception of value. In this course the instructor will share not only key verbal skills, but impactful ways that each member of the team can strengthen their skills to be more confident and successful when communicating with patients.
Speakers
After this course attendees will be able to:
- List the pivotal patient touchpoints of a patient experience
- Utilize verbal skills for successful patient handoffs
- Identify how to comfortably and confidently handle questions, concerns, and objections
- Discover ways to build up the patient's commitment to care and loyalty to keep appointments
- Evaluate how to help increase case acceptance from every role on the team so that your patient's receive the care they want or need
- Develop confidence in yourself and in your communication skills
This course is partially sponsored through a grant from CareCredit.
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP