The Happy Practice: Designing Culture for Practice Performance and Team Success
Thursday, January 28, 2027
10:00 – 11:00 am
Course Code:
435TL
Cost:
$39
Credits:
1
CE Hour
NO CHARGE FOR ADA MEMBERS – REGISTRATION REQUIRED
$39 Non-Member Fee
In this course, we will frame “happiness at work” as a strategic advantage and explore what truly drives a strong and successful dental practice beyond production and efficiency metrics. Grounded in real-world experience, this course uncovers how team dynamics, communication, and workplace conditions shape everyday performance. Attendees will diagnose how their current practice environment influences both staff experience and patient care and will leverage a proven approach for building strong, sustainable dental teams and a high-performing Happy Practice.
Speakers
Learning Objectives:
- Define the relationship between workplace happiness, day to day work, and team performance
- Explain how culture influences staff retention, practice productivity, and the patient experience
- Identify key organizational conditions, structures, and processes that drive thriving teams
- Apply an evidence-based congruency model to discover untapped ‘happiness potential’ in their own practices
- Assess gaps between current culture and desired team performance
- Implement practical strategies to improve communication, trust, and team cohesion
- Design small, high-impact changes to strengthen team engagement and effectiveness
- Evaluate how leadership behaviors shape everyday workplace experience
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP