The High Performing Office Manager
Friday, January 29, 2027
2:00 – 5:00 pm
Course Code:
665RL
Cost:
$130
Credits:
3
CE Hours
Have you ever asked yourself: How can I get the team more involved and interested in improving the practice? How do I motivate the team? How can we be better at patient retention and case acceptance? What communication skills do we need to improve our overall patient experience?
In this powerful course, attendees will identify the areas you need to examine in your own practice to elevate your systems and your teamwork, to help more people say yes to your treatment, and to do it all in a goal focused, cohesive team environment.
Speakers
After this course attendees will be able to:
- Begin building a team focused work culture
- Recognize how to overcome conflict and personality differences
- Understand the power of positive reinforcement
- Develop the skills of effective change management that create sustained success
- Create powerful conversations that count with patients and with your team
- Help more patients say yes to treatment they want or need through effective patient experience and case presentation systems
This course is partially sponsored through a grant from CareCredit.
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP