The Operator’s Playbook: Driving Performance Across Group Practices
Friday, January 29, 2027
10:00 – 11:00 am
Course Code:
653RL
Room:
MCEC Multi-Site Classroom
Cost:
$29
Credits:
1
CE Hour
As the dental industry continues to evolve, group practices and DSQOs face increasing pressure to improve operational performance while maintaining a strong patient and team experience. This session will provide attendees with a practical playbook for driving measurable results across multisite organizations. Attendees will explore the operational strategies, leadership structures, performance metrics, and accountability systems used by high-performing dental groups to scale successfully.
The course will also, examine how technology, culture, staffing, and centralized support functions can create consistency and efficiency across locations. Through real-world insights and actionable frameworks, attendees will learn how to identify operational gaps, improve execution, and strengthen profitability.
Hosted by Bill Neumann of Group Dentistry Now, this session is designed for dental executives, operators, regional leaders, and practice managers seeking proven strategies to elevate performance across their organizations.
Speakers
After this course attendees will be able to:
- Identify the key operational drivers that differentiate high-performing group practices and DSOs from average-performing organizations
- Develop practical strategies to improve provider productivity, patient experience, and practice level profitability across multiple
- Evaluate leadership structures, accountability systems, and communication frameworks that support scalable multisite growth
- Apply data driven decision making techniques using KPIs, scorecards, and benchmarking to optimize operational performance
- Examine proven approaches to recruiting, retaining, and motivating clinical and non-clinical teams in a competitive labor market
- Explore how technology, automation, and centralized support functions can improve consistency, efficiency, and scalability across
- Create an actionable framework for building a high-performance operational playbook that aligns leadership, culture, and execution
The Group Dentistry Now grant has been applied to this course.
The Massachusetts Dental Society is an ADA CERP Recognized Provider
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at
ADA.org/CERP