FREQUENTLY ASKED QUESTIONS

Have a question about Virtual Yankee? Check the FAQs!

What is a virtual event?

A virtual event is essentially an event that you can attend from the comfort and convenience of your home, office, or wherever else you can think of, through your personal computer or mobile device. 

Yankee Virtual will replicate a "physical" location-based event, but online. You can expect one-on-one live chats and videoconferencing, live courses and presentations, and integrated social media channels, as well as real-time networking features. There are no limitations on the interactivity of a virtual event. We are bringing two worlds together for a shared unique experience! 

What will the virtual platform look like?

Lobby

Lobby – Here you can chat with fellow attendees or find your way to other areas of t he virtual platform.


Networking Lounge

Networking Lounge – This is another great place to chat with your fellow attendees, either as a large group, or one-on-one. You will also find a complete listing of all events and courses.


Auditoriums

Auditoriums – There will be two auditoriums where you will find the sessions, their titles, descriptions, and presenters. Just prior to a Live Session starting, you will see a button that says “Attend Webcast” that will open up a new window for the session. If you missed a session or want to go back and view it again, you can also access the course videos on demand, which become available in the days following the original time.


Exhibit Hall

Exhibit Halls – Explore all the companies in the Exhibit Hall. Learn about many innovative new products and services. Watch videos, download informational materials and chat directly with sales reps from the company.*
*During exhibit hall hours, Thursday and Friday,12:00 - 5:00 pm EST, Saturday, 10:00 am - 2:00 pm EST

Do Yankee Virtual courses count for Live CE Credit?

Yes, we will be offering two types of programming. The first will be Virtual Live programs at designated times with Q/A with the speaker for attendees that will count toward your Live Credits. The second will be pre-recorded webinars that do not have the ability for Q/A with the speaker, which will be considered online/self-study and require a test upon completion.

How will I be able to claim my CE Credits?

If you attend any of the live or on-demand sessions between January 28-30, 2021, you will receive an email to claim your CE Certificate no later than February 8, 2021. 

If you attend any of the on-demand courses (this includes courses that were recorded at Yankee 2021) from January 31- March 1, 2021, you will receive an email to claim your CE Certificate no later than March 15, 2021. 

Any time after March 15, 2021, you will be able to visit yankeedental.com/enter-your-ce to claim your credits. 

Are there special promotions for ADA members and staff?

Yes, ADA members are eligible for special pricing.

Do I have access to all of the educational sessions?

Yes, depending on whether you registered for a Basic Pass or Power. You will be given the opportunity to select which sessions you’d like to attend virtually. It is up to you to decide which sessions interest you in a given time block and to attend those sessions as desired. If you missed a live session, you will have the ability to take it on-demand 24 hours after it was aired. There is also an Education Library that has a variety of prerecorded sessions available at the start of Yankee Virtual.

How do I add additional courses to my schedule?

If the course you would like to take is included in your pass, you can attend the course without changing your registration in advance and you will receive credit for it.
If you need to upgrade your pass to take the course, please contact 877.515.9071 or visit the Yankee online chat at yankeedental.com.

How do I find where my classes are located?

If you registered for a Basic Pass all of your classes will be in the Basic & Power Auditorium. The Student Debate will also be in this Auditorium.

If you registered for a Power Pass, it is best to review the location in the Buyer’s Guide, online Course Search or the Program-At-A-Glance in the Lounge while logged in on the Yankee Virtual platform.

Will there be an opportunity to meet with exhibitors?

There will be a virtual Exhibit Hall with show specials and live company representatives ready to greet you. A virtual meeting can make networking more accessible than an in-person meeting. Instead of tracking down an exhibitor or representative in a large convention center, virtual conference attendees will have many opportunities for direct communication, instant messaging, and impromptu conversations at the click of a button. Also, our virtual Exhibit Hall will remain active until March 1, 2021 for continued connections. Learn more on how to Connect with Exhibitors.

How do I register for a virtual event?



Follow the on-screen instructions by filling out the information required to register. This process will register you with a badge number that lets us know that you should be receiving additional information regarding how to attend the conference via your computer or mobile device.

Will Yankee Virtual courses sell out?

Selecting your preferred courses as early as possible is highly recommended.  However; it is unlikely that most courses will sell out in the virtual environment.

When will I receive the instructions for attending the virtual event?

Yankee Dental is working diligently to prepare for this unique experience and will send you the necessary instructions to log in  on January 20, 2021. Make sure that the email address associated with your registration is accurate and up to date so that there is no delay in receiving our communications.

Can my computer or mobile device handle the virtual event?

Most up-to-date computers and mobile devices such as laptops, desktops, and handheld tablets are capable of running the virtual event for you.

What are the minimum system requirements for accessing Yankee Virtual?

This is a fully web-based program and so there are not minimum system requirements; however, we do have some recommendations as “best practices” for the best overall experience. 

  • We recommend adding the site www.virtualeventplace.com as a trusted site in the browser to ensure the site works fully (especially with certain company firewalls and security settings in place). Here is a short reference document on how to change these settings by browser type. 
  • Make sure you allow pop-ups in your browser settings. This event will utilize pop-up features, such as chat notifications and items in exhibitor booths. For reference on how to do that, click here

What do I need to do before Yankee Virtual?

The day before the event, you will receive a reminder that will look a lot like the initial Yankee Virtual email that you will have received one week prior to the event. This will also contain a link that will automatically log in to your account and access the event page. We recommend that you log in at least 24 hours before and look around the site ahead of the event starting.

Where do I go for help during the event?

Technical questions: There is a blue “Need help?” chat box in the lower right corner of the platform that you can use during normal show hours for any issues you may have. Additionally, in the upper right corner of the platform you will find the Helpdesk, where you can find many frequently asked questions about the platform. 

Other questions: There is an Information Booth in the Exhibit Hall for show information. You can access it by clicking the link in the lower right of the lobby.

Can I ask questions during the educational sessions?

We encourage you to ask questions at any time. 

How can I ask questions while using the platform?

Chat is available in each area of the event, as well as in each exhibitor booth. You can chat with everyone in the room using text, or have private one-on-one text, audio, or video chat!  

Can I share my virtual conference login information with other members of my team?

For every registration to attend virtually, only one device (computer, laptop, tablet, phone) will be allowed to enter the virtual conference. The credits earned, the questions asked, and the polling conducted within that single login session are all tied to the account of the individual that purchased the virtual event. With that said, there is nothing stopping you from attending the virtual event and allowing your colleagues to enjoy the conference right next to you from wherever you are viewing the event.

Can I access and view recordings of any sessions from the conference?

Your virtual conference registration includes access to all educational session recordings after the event concludes, based on the registration package that you signed up for. Don’t worry, you can view any sessions you missed out on as soon as the recordings for those sessions are made available. All recorded sessions will be available for you to access at no additional charge. 

How long will I have access to the virtual platform?

You will have access to the platform until March 1, 2021.