FREQUENTLY ASKED QUESTIONS
What is a virtual event?
A virtual event is essentially an event that you can attend from the comfort and convenience of your home, office, or wherever else you can think of, through your personal computer or mobile device.
Yankee Virtual will replicate a "physical" location-based event, but online. You can expect one-on-one live chats and videoconferencing, live courses and presentations, and integrated social media channels, as well as real-time networking features. There are no limitations on the interactivity of a virtual event. We are bringing two worlds together for a shared unique experience!
What will the virtual platform look like?
Lobby – Here you can chat with fellow attendees or find your way to other areas of t he virtual platform.
Networking Lounge – This is another great place to chat with your fellow attendees, either as a large group, or one-on-one. You will also find a complete listing of all events and courses.
Auditoriums – There will be two auditoriums where you will find the sessions, their titles, descriptions, and presenters. Just prior to a Live Session starting, you will see a button that says “Attend Webcast” that will open up a new window for the session. If you missed a session or want to go back and view it again, you can also access the course videos on demand, which become available in the days following the original time.
Exhibit Halls – Explore all the companies in the Exhibit Hall. Learn about many innovative new products and services. Watch videos, download informational materials and chat directly with sales reps from the company.*
*During exhibit hall hours, Thursday and Friday,12:00 - 5:00 pm EST, Saturday, 10:00 am - 2:00 pm EST
Do Yankee Virtual courses count for Live CE Credit?
How will I be able to claim my CE Credits?
If you attend any of the on-demand courses (this includes courses that were recorded at Yankee 2021) from January 31- March 1, 2021, you will receive an email to claim your CE Certificate no later than March 15, 2021.
Any time after March 15, 2021, you will be able to visit yankeedental.com/enter-your-ce to claim your credits.
Are there special promotions for ADA members and staff?
Do I have access to all of the educational sessions?
How do I add additional courses to my schedule?
If you need to upgrade your pass to take the course, please contact 877.515.9071 or visit the Yankee online chat at yankeedental.com.
How do I find where my classes are located?
If you registered for a Power Pass, it is best to review the location in the Buyer’s Guide, online Course Search or the Program-At-A-Glance in the Lounge while logged in on the Yankee Virtual platform.
Will there be an opportunity to meet with exhibitors?
How do I register for a virtual event?
Will Yankee Virtual courses sell out?
Selecting your preferred courses as early as possible is highly recommended. However; it is unlikely that most courses will sell out in the virtual environment.
When will I receive the instructions for attending the virtual event?
Can my computer or mobile device handle the virtual event?
What are the minimum system requirements for accessing Yankee Virtual?
This is a fully web-based program and so there are not minimum system requirements; however, we do have some recommendations as “best practices” for the best overall experience.
- We recommend adding the site www.virtualeventplace.com as a trusted site in the browser to ensure the site works fully (especially with certain company firewalls and security settings in place). Here is a short reference document on how to change these settings by browser type.
- Make sure you allow pop-ups in your browser settings. This event will utilize pop-up features, such as chat notifications and items in exhibitor booths. For reference on how to do that, click here.
What do I need to do before Yankee Virtual?
Where do I go for help during the event?
Technical questions: There is a blue “Need help?” chat box in the lower right corner of the platform that you can use during normal show hours for any issues you may have. Additionally, in the upper right corner of the platform you will find the Helpdesk, where you can find many frequently asked questions about the platform.
Other questions: There is an Information Booth in the Exhibit Hall for show information. You can access it by clicking the link in the lower right of the lobby.
Can I ask questions during the educational sessions?
How can I ask questions while using the platform?
Can I access and view recordings of any sessions from the conference?
How long will I have access to the virtual platform?