- Friday 1/26/2024
- Time: 9:00 am - 12:00 pm
- Course Code: 528RL
- Cost: $129
- Room Location: BCEC Room 253 AB
- Credits: 3 CE Hours
Dealing with Difficult & Demanding People: Internal & External
SORRY, THIS COURSE IS SOLD OUT!
Kelli Vrla, CSP, Texas born Road Warrior for Workplace Engagement, helps hardworking healthcare professionals Tap IN, Tune IN & Turn ON patient satisfaction and TEAM BUILDING! She can be found giving festive seminars to unsuspecting passengers on delayed flights to an Engagement Keynote or Workshop. As a kick-off morning show host, Kelli energized listeners on the nation's first all-women talk radio show. Kelli helps you enhance LEADERSHIP & STAFF skills TO WOW NOW LEVELS.
Are you dealing with too many Crazy Maker personalities? Take back control, reduce stress, raise morale and increase productivity. Eleanor Roosevelt once said, “No one can make you feel inferior without your consent.” 75% of the secret sauce for handling difficult people lies in understanding; the other 25% is skill and practice.
This fast-moving course will help you and your teams develop skills to adapt to the challenges difficult people create both internally and externally. Discover solid ways to deal with these situations so you and your teams can remain productive and less stressed!
- Identify the seven "Most Difficult Types" and discover how to respond effectively to each
- Discover the three major misunderstandings of why people become so difficult
- Decrease self-defeating actions that may increase and prolong your difficulties
- Recognize when to neutralize the effects of negativity, hostility, and aggression
- Learn the two magic phrases to keep from being drawn into an argument
- Stop nagging or dropping hints—Discover why the indirect approach does not work!
- Clarify what you control vs what you influence
- Cultivate a positive attitude
- Develop abilities to listen actively and empathize
Recommended Audience: Assistant, Dentist, Hygienist, Office, Technician
Handouts are available for this course. Download Now
The Massachusetts Dental Society is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.